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Messages110Right , I have had enough .
I have pleaded begged and threatened rosen solar for solutions to problems I have had with the 10 kw system I bought from them in 2020.
The mails/ messages / phone calls have been ignored .
I live off grid using only their system and it has been a frustrating time , they will not help or even reply .
Three basic , and I suspect easy for them to resolve , faults exist .
1. of 3 batteries , only 1 reaches full charge , the other 2 only get to 60 % this means they run down faster so reduces my storage / autonomy .
2. When all batteries reach " full " the system shuts down completley , power goes off .
3. There is a generator connected as per rosen diagrams/ instructions ready to charge the batteries ,
but when running no charge is accepted by the 2 Growatt inverters .
As you can determine , it is a difficult situation as we live off grid and depend on this to live .
Yet with all the issues they still ignore all my protestations .
They do not deserve to be in this business .
I have told them I would put this issue on the relevant forums if they do not respond
same story , ignore it .
Messages110Right , I have had enough .
I have pleaded begged and threatened rosen solar for solutions to problems I have had with the 10 kw system I bought from them in 2020.
The mails/ messages / phone calls have been ignored .
I live off grid using only their system and it has been a frustrating time , they will not help or even reply .
Three basic , and I suspect easy for them to resolve , faults exist .
1. of 3 batteries , only 1 reaches full charge , the other 2 only get to 60 % this means they run down faster so reduces my storage / autonomy .
2. When all batteries reach " full " the system shuts down completley , power goes off .
3. There is a generator connected as per rosen diagrams/ instructions ready to charge the batteries ,
but when running no charge is accepted by the 2 Growatt inverters .
As you can determine , it is a difficult situation as we live off grid and depend on this to live .
Yet with all the issues they still ignore all my protestations .
They do not deserve to be in this business .
I have told them I would put this issue on the relevant forums if they do not respond
same story , ignore it .