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On December 14th I installed my new inverters. They all work perfectly.
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On December 14th I installed my new inverters. They all work perfectly. -
Hello, i'm from Poland and have issue with 3 pcs of DS3-L. I wrote two emails to APSystems supprot in Europe but they did not respond.Comment
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Contact them by telephone with your casenumber.Comment
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Could you describe the failure mode you are experiencing?
Have you tried the firmware update procedure posted earlier in this thread?
Our DS3-L units were mostly functional, but displayed episodes of trip-out excursions where multiple units would trip offline, then restart automatically and produce normally.
It looks like APSystems Tech Support is pushing firmware updates to our units, and the trip-outs are improving if not fully resolved.
We had a 3-week wait for them to respond, but after they were engaged, we've had a good experience with their support team and I'm glad to see the performance improving.Comment
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DS3-L was warking only in a first day after install. Afret night i see only NC info in APSystem app.
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Firmware version is 5050 but i saw somwhere that is new version but i can't update firmware. Maybe i make some mistake.Comment
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Thanks for the additional detail. The fail mode you describe is consistent with others in this thread, but different from what we experienced.
APSystems is dealing with a batch of DS3-L units that have a defective component. You can see the range of UID's in previous threads. Seems like others have been getting replacement units.Comment
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Yes, mine are in the range.Comment
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Seems like others have received replacements which performed properly. I was disappointed with the wait time, but APSystems support did step up and address the issue we experienced. Once I broke through, I found the people to be helpful and supportive. I think they're swamped with a challenging product launch.Comment
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Pleased to report that APSystems was able to fix our episodes of trip-outs on our DS3-L units. No more trip-outs, and improved system yield.Comment
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Was somebody able to fix the inverter by himself?
I'm renting 8 panels and the inverter and as long as the systems doesn't work i don't have to pay anything.
I'm guessing they have forgotten me by now. So if i can fix the inverter by myself i have a free system.Comment
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For the sake of others googling this issue - I have the same here in Sweden. Found this page while searching around. One of 10+ micro inverters from AP suddenly stopped working after just 7 (mostly winter) months. Via my installing company I heard that AP could see remote that it was a faulty micro inverter and they would ship a new one. 2 weeks later another one broke and then I found this page and asked them to look up if it was a "faulty batch". Answer returned "positive" and now they are sending me all new ones. Just surprised this happens with a system installed september 2023. They should have addressed this "faulty batch" by now? It´s been 4 weeks since the first broke and no report of any rush from their side replacing it.Comment
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Thanks for the info Erp, and welcome to the forum. Hopefully others will see this if they're going through the same thing.Comment
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